What will be the aftereffects of product-led organizations? As modern enterprises explore newer GTM motions, and reduce the expensive enterprise sales organizations, responsibilities for customer relations fueling renewals and expansions will land harder on the Customer Success and Support teams. This will increase a need for innovation around efficiency tooling and automation in Support, and cross-organizational collaboration tools to allow for Customer Success insights to directly drive product roadmaps. The aftermath will also lead to a mandatory investment in self-service SRE solutions.